Tuesday, February 19, 2008

Self-service kiosks 'ease airport experience'

That's according to Virgin Atlantic, who uses 220 check-in kiosks at 39 airports to handle check-ins for over 675,000 passengers per month. According to this article at Just The Flight:
The airline, which has introduced self-service check-in kiosks at all of its UK airports, has said that the options presented by the technology afford passengers a simpler airport experience.
"In the past [passengers] would have to go to the ticket desk and then onto a traditional desk to check in. Now they can do it all in one place, which obviously saves valuable time and gives the passenger a simple and seamless experience," said Janine Donovan, press officer for Virgin Atlantic.
According to the airline's website, as many as nine people can be checked in at once using the self-service kiosks, with a bag drop provided for passengers who have luggage to check in. (emphasis added)
Y'all already know I'm a big fan. But it's pretty cool to see a company with the style and panache of Virgin extolling the virtues of self-service as well.

Also getting in on the airport check-in kiosk lovefest is this article from USA Today about Alaska Airlines's kiosk network expansion. The company will ultimately utilize three clusters of 11 kiosks apiece and an additional 16 bag drop pods at Seattle-Tacoma airport. Along with the addition of kiosks, "the new lobby design has cut average check-in time by half, the airline says."

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