Never mind that the interior of the place looks like Rube Goldberg tried to redesign Chutes and Ladders, my question is whether people are ready for a do-it-yourself restaurant experience outside of a QSR or fast-casual environment?
I have to admit that I'm a sucker for gimmicks, so I'd probably give the restaurant a shot just so I could see my order whizzing across the restaurant and down to my place setting, but after that, I'm not so sure. What happens if I drop a fork and need a new one? Is there an easy way to order a drink refill? What if I spill something?
One of the nice things about going to a sit-down dining establishment is that you know that there's a small army of people waiting on you -- literally. That's why we (or I, at least) get upset when service is lousy -- it's like we've been betrayed. So while the Baggers concept certainly looks cool, I have a lot of questions that I'd want answered before settling on whether it's a good idea or not.
Tags: self-service, interactive kiosks, restaurant kiosks