Tuesday, November 08, 2005

Not all are happy with self-service check-in kiosks

At ZDNet, John Carroll publishes this (sometimes unintentionally) funny article about his trials and tribulations with airline check-in kiosks. Apparently he has run into a few problems since he shares a name with somebody on a DHS blacklist, and thus gets singled out for security screenings more often than he would like. As he notes:
One of the reasons airlines like self-check in kiosks is that it enables staff reductions at check-in desks. In today's cost-conscious airline industry, that matters, and I can hardly blame airlines for wanting to do that.

Unfortunately, most airlines have been a bit overly aggressive when it comes to reducing staff for check-ins. I've seen 20 check-in kiosks that had perhaps two human beings to handle all the human interaction requirements. That's not nearly enough, and that was the main reason I missed my flight this past Sunday.

Read the rest of the article to learn about some of the potential dangers of relying on technology too much :)

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