Friday, March 04, 2005

Hyatt Hotels installing self check-in kiosks

From USA Today:

"Taking a cue from the airline industry, Hyatt Hotels and Embassy Suites announced last week that they will let guests bypass the front desk by using self-serve check-in/check-out kiosks, which will be installed at North American properties over the next 18 months."

This isn't really surprising, since this is one of those rare win-win situations in the self-service world. Tired, anxious travellers will do just about anything to get their hotel keys a little bit faster, so any aversion to technology (which has almost become a nonissue by this point) quickly disappears. Similarly, hotels can staff than many fewer desk workers, because the kiosks handle the most monotonous (and often time-consuming) tasks.

Read the complete article here.

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