Wednesday, July 02, 2008

60 Kaiser Permanente clinics to deploy self-service kiosks for check-in and payment

As this press release notes, "Kaiser Permanente deployed its first KP Self-Service Kiosk to optimize the patient check-in and payment experience in an innovative project that will include over 60 medical clinics in Southern California. This is one of the largest pilot kiosk projects undertaken by any U.S. healthcare organization, and it is another example of Kaiser Permanente's market-leading efforts in electronic integration."

If you haven't run into them before, Kaiser Permanente is one of the nation's biggest integrated health plans, and it's a non-profit organization to boot. Consequently, they've tried all sorts of things over the years to help keep their overhead down and run efficiently as possible. Given the success of check-in kiosks in airlines, company executives no doubt realized both the cost savings and gains in efficiency possible by adopting a similar approach in-house. Using the devices to handle payments might be a bit more tricky, and will likely have a slower adoption. After all, people are used to getting money out of kiosks (in the form of ATMs, of course), but they might be more uncertain when it comes to putting money in.

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