If you've ever traveled through Mumbai airport, you probably know that just about any change is bound to be an improvement. And given the past successes of self-service in airports, I have high hopes for this project:
International passengers would soon avail themselves of boarding passes, be able to select seats and also check-in their luggage, with the help of 30 Common Use Self Service (CUSS) kiosks to be provided at the Chatrapati Shivaji International Airport by Mumbai International Airport Ltd (MIAL).
Passengers at New Delhi will, however, have to wait till March this year to be able to avail of the facility, according to a Delhi International Airport Limited (DIAL) spokesperson.
MIAL also plans to install 20 more CUSS kiosks in hotels close to the airport. "We are finalising the hotels where the service would be available," said an MIAL spokesperson.
The kiosks, to be installed by MIAL's GVK-led private consortia, will provide the option of paperless boarding, where a code will be sent to the flier's cell phone.
If well-implemented, that would actually be a step above any international check-in kiosks that I've come across yet, though I must admit I feel a certain amount of security in being able to clutch my paper ticket while moving through the throngs of people towards my gate.
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