At least, that will be the case if RedesignMe! takes off. The site is a collaborative database of poorly designed products (uploaded by regular folks), and helpful suggestions about how they might be made better.
While there's no focus on self-service per se, I can certainly think of a number of kiosk apps that I've encountered in the past that could have used a bit (or a lot) of design work.
Interactive kiosks are self-contained computing terminals that provide access to on-demand information and transactions. Some examples include airport self-check-in systems, retail product locators, and bill pay kiosks. The industry is large and highly fragmented, so the articles in this blog may pertain to all of the things that go into making an interactive kiosk project work: hardware, software, peripherals, servicing, logistics, marketing, etc.
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