This is actually a really interesting article focusing mostly on self-checkout systems deployed in the UK. Things I learned include:
- The installation of self-checkout devices typically has no measurable impact on shrinkage (theft).
- Even though it takes the average consumer about 350% more time to scan their own items (3 seconds for a cahier vs 11 for a consumer), they "feel" that the process is much quicker because their attention is occupied.
- At at least one Tesco store, 60% of the checkout stations are self-service, and the company leaves open the possibility that someday some of their stores may be entirely cashier-less