Friday, September 16, 2005

Delta kiosks lauded by Forrester research

"In a recent study, Best and Worst of Kiosk Environments, 2005, by Forrester Research, Delta's self-service kiosks in New York's LaGuardia Airport received a near-perfect score for location, signage, workspace and design. According to the report, "The best kiosk layouts make it easy for customers to know where to line up and who goes next — even when there's a crowd waiting for the machine." The report noted that with more than 20 kiosks available at LaGuardia and clear signage, customers benefit from easy access, even during busy periods, and are also provided a clear path when they are finished with their transaction.
"Delta continues to expand both the number of kiosks — there are nearly 1,000 kiosks in about 100 locations — and the locations within airports and at off-site locations where customers can quickly check-in, choose their seats and obtain their boarding pass. For example, kiosks are now being placed in the gate areas of airports such as Atlanta's Hartsfield-Jackson International Airport to benefit connecting customers, and earlier this year Delta added kiosk functionality in select Avis Rent-a-Car locations."

Read the rest of the story at KioskMarketplace.

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