Arrow OEM Computing Solutions, the division of the North American Components (NAC) group of Arrow Electronics, Inc. (NYSE:ARW), today announced a new partnership with DecisionOne, the technology support services company, to provide a complete end-to-end kiosk solution to kiosk application developers and manufacturers.
With this new partnership in place, the Arrow OCS kiosk solution supports kiosk customers through every phase of the product lifecycle, including concept design, engineering services, materials procurement, product lifecycle management, integration, assembly, testing, packaging, and global order fulfillment. It will use DecisionOne for post-manufacturing support services including maintenance, deployment (IMAC), depot exchange logistics services and manning a technical service desk.
"While organizations like contract manufacturers and system integrators can provide some of these services, they can't provide all of what a kiosk manufacturer needs to turn a complex design concept into cash flow," said Steve Ramsland, vice president and general manager, Arrow OCS. "DecisionOne, who has a long history and quality reputation in providing post-manufacturing support services, complements our designing and manufacturing capabilities perfectly."
"We are pleased Arrow has selected DecisionOne as a valued partner to provide post-manufacturing technology support services as key part of their end-to-end kiosk solution," said John Rooney, EVP and chief commercial officer, DecisionOne. "We look forward to providing high-quality lifecycle support services for their customer base nationwide."
OEM customers use Arrow OCS to access a full range of customizable, scalable products and modular design and manufacturing services based on components from the world's leading technology suppliers. To reach their markets around the world, they then leverage Arrow's global presence and core competency in logistics.
DecisionOne's Kiosk Deployment and Support Services features include a dedicated single point of contact, skilled technology professionals trained in kiosk environments, national reach and local touch, pre-install screening to reduce multiple trips, flexible coverage based on customer requirements, and complete project management and reporting. Other available kiosk services include deployment (IMAC), technical service desk, maintenance, depot repair and integration and staging services.
You can read it here, along with the usual boilerplate and contact info.